Resources
Support, explained plainly.
Crisis lines, a straight explanation of levels of care, what a first appointment actually involves, and answers to the questions people ask us most.
Immediate Support
If you need help right now
Phoenix is an outpatient provider and does not offer emergency or after-hours crisis services. The resources below are available at any hour, at no cost.
988 Suicide & Crisis Lifeline
Call or text 988. Free, confidential support, 24 hours a day, every day.
Call or text 988Veterans Crisis Line
Dial 988 then press 1, or text 838255, for support built for service members and veterans.
Dial 988, press 1SAMHSA National Helpline
1-800-662-4357. Free, confidential treatment referral and information service, 24/7.
Call 1-800-662-4357NAMI HelpLine
1-800-950-6264. Information, resource referrals, and support for people and families.
Call 1-800-950-6264Emergency services
If you or someone you love is in immediate danger, call 911 or go to the nearest emergency department.
Call 911
Residents of Grayson, Fannin, and Cooke counties may also contact Texoma Community Center, the local mental health authority for the region.
Levels of Care
What the acronyms actually mean
Behavioral health language can feel like a wall. Here is the plain version, from most structured to most flexible.
Day Treatment (PHP)
Highest outpatient intensity
Multi-hour clinical programming across the day, several days per week, with evenings at home. Appropriate when symptoms significantly interfere with daily functioning or follow a step down from inpatient care.
Intensive Outpatient (IOP)
Structured, life compatible
Several structured clinical hours per week, scheduled to coexist with work and family. Appropriate when weekly therapy is not enough but daily programming is more than is needed.
Therapeutic Groups
Shared and facilitated
Clinically led groups that build insight, skills, and accountability alongside others working through similar experiences.
Individual Therapy
Focused and confidential
One-to-one, goal-directed work with a licensed clinician, used on its own or alongside another level of care.
What to Expect
From first call to steady footing
- 01
The first call
A short, unhurried conversation about what brought you here. No clinical decisions are made on the spot and nothing is required of you beyond talking.
- 02
The assessment
A clinician completes a structured assessment covering symptoms, history, functioning, and goals, then explains which level of care fits and why.
- 03
Your plan
You receive a plan in plain language: what care looks like, how often, what it asks of you, and how progress will be measured.
- 04
Ongoing review
Care is reviewed on a regular cadence and adjusted as you change, including a deliberate step down when the intensity is no longer needed.
Frequently Asked
Questions people ask us most
Both are structured programs, and the difference is intensity. Day Treatment provides multi-hour clinical programming across the day, several days a week, for adults who need substantial stabilization while still sleeping at home. Intensive Outpatient provides fewer structured hours, arranged so that guests can continue working or caring for family. Many people step from one into the other as they stabilize.
No referral is required to start a conversation with us. Call our office at (903) 300-1055 or email hello@phoenixbhw.com, and our team will help determine whether Phoenix is the right fit and which level of care makes sense.
That is what the first conversation is for. Our team will ask about what you are experiencing, how it is affecting daily functioning, and what support you already have in place. If a different provider or a higher level of care is the better answer, we will tell you plainly and help point you there.
Yes. Behavioral health information is protected by state and federal law, including HIPAA. Our Notice of Privacy Practices explains in detail how your information is used, when disclosure is required by law, and the rights you hold over your own record.
Phoenix serves adults across the Texoma region, including Denison, Sherman, Pottsboro, Van Alstyne, Whitesboro, and the surrounding communities of Grayson and Fannin counties, along with nearby southern Oklahoma.
Call (903) 300-1055 during office hours, Monday to Friday, 9:00 a.m. to 5:00 p.m., or email hello@phoenixbhw.com. Our fax number is (800) 818-8260. Our office is at 102 Memorial Drive, Suite 101, Denison, Texas 75020. If you are in crisis or this is an emergency, call 911 or dial 988 for the Suicide and Crisis Lifeline, which is available 24 hours a day.
Expect a conversation rather than an interrogation. A clinician will complete an assessment, talk with you about goals, and explain recommended next steps, including what a typical week of care would look like and what it would ask of you.
Yes. Alongside clinical care, Phoenix provides leadership and culture consulting for executive teams and policy-informed advisory work for public sector agencies. Those engagements are handled by our advisory team and are entirely separate from clinical records and clinical staff.
If you or someone you love is in immediate danger, call 911. For free, confidential, around-the-clock support, call or text 988 to reach the Suicide and Crisis Lifeline. Phoenix is an outpatient provider and does not offer emergency or after-hours crisis services.
Still have a question?
Ask it directly. We will answer plainly, and we will tell you honestly if Phoenix is not the right fit.